FAQ

We do not discriminate. You are human and so are we. We aim to treat others how we would like them to treat us. You are a person who is valuable and loved and we will protect you as such. 

Yes. We treat everyone like human beings and conduct ourselves as allies to you and your family. Please feel free to correct us if we fail to use your preferred pronouns. 

We accept cash, cards, ACH, checks, and Venmo! We also finance for all of our services. 

We are in Lunenburg, Massachusetts. We travel within a 10-mile radius of Lunenburg for carpentry projects and within 1-hour for painting projects. However, we do make exceptions and are willing to discuss this with you!

Yes! Upon request, we will provide a certificate of insurance. This will be sent to your email directly from our insurance provider.

Yes! We offer financing for all of our services. Information on financing and applications can be found on estimates sent to your email. 

We love pets. Unfortunately, it can be difficult to do our jobs to the highest standard if our clients have jumpers, cuddlers, or excessive barkers. Please keep pets away from the worksite so that there are no injuries or messes made that could have been avoided. Additionally, pet hair sticks to wet paint, causing many imperfections, so pets should be kept away from a wet room until it dries.

Children are people! They’re welcome to take up space no matter where they are and are generally very curious. We will openly inform you if a site is unsafe. Otherwise, please be sure to provide appropriate ear protection and footwear. Please remain with your child at all times. 

We are not contractors in that we allow you to pull your own permits, taking full control of how you would like your project done! You also have the freedom to choose which tradespeople you would like to invite into your home. This eliminates the need for you to pay an extra contractor fee! However, we do have tradespeople that we recommend and we communicate with you, building inspectors, and other tradespeople as if we were the contractor. We do the work + you have the freedom = a project YOU can control.

We offer a 1-hour Home Improvement Consultation where we do a comprehensive walkthrough of the interior and exterior of your home. We then tell you all about your home’s specific needs, providing you with documentation that tells you the urgency of each area of maintenance and when to budget for those projects. Basically a manual for your home’s unique maintenance needs! Our Home Improvement Consultations are $322.50! 

We do not have in-house plumbers and electricians. However, we can recommend a plumber and electrician to you! We have worked alongside these tradespeople on many projects and can confidently say that we are happy with their work and professionalism. Also, we would be comfortable with these people in our home with our daughter – that should tell you a LOT about their character! 

For carpentry, you will either see John (co-owner of YNI) or Brian (assistant carpenter). Both are very skilled craftsmen with decades of experience! For painting, you will see Joeci!

As with any illness, we stay home when sick and inform you of the schedule change. We will wear a mask upon request. We would also ask our clients to please not have us come to the home if they are sick.

Many of our clients provide us with a key to their homes and many prefer to be there at all times. It makes no difference to us. Please understand the noise that is associated with carpentry projects and plan your home schedule accordingly. Please leave your home unlocked for us so that we can access a restroom while on-site.

Yes! Please remove snow and any debris on walkways. We will also need a plowed parking area for both our truck and trailer. We make many trips back and forth from our trailer to your home. 

No. We are not bonded. We have great insurance and can provide a certificate of insurance upon request.

Project completion time varies by your needs and availability of products. We will discuss your project completion time upon our in-person visit with you!

Interior projects can be completed at any time. Exterior projects tend to be weather dependent especially if the project requires digging (deck builds) or painting. There are also many products which cannot be used in low temperatures. 

If necessary and with your consent, we will take the appropriate measures to get our projects inspected and communicate with local building inspectors. We have a great relationship with our regions building departments and are happy to discuss options with you.

Yes! We would be happy to schedule a 15-30 minute zoom meeting with you to discuss your projects and options and provide a rough estimate so that you can plan accordingly for the future.